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Web Site Availability Service Level Agreement:
COVERAGE
This Web Site Availability Service Level Agreement applies to YOU if YOU
have ordered *any* hosting plans ("Service") and YOU are in good
financial standing with BW Hosting.
SERVICE LEVEL
BW Hosting endeavors to have network connectivity available for http
access by third parties 99.5% of the time ("Web Site Availability").
CREDITS
In the event that there is no Web Site Availability, BW Hosting will
credit the monthly service charge for the Service as calculated below
and as measured 24-hours a day in a calendar month, with the maximum
credit not to exceed the monthly service charge for the affected month:
Web
Site Availability Credit
95% to 99.4% = 25%
90% to 94.9% = 50%
89.9% or below = 100%
In
order for YOU to receive a credit on YOUR account, YOU must request such
credit within seven (7) business days after YOU experienced no Web Site
Availability. YOU must request credit by sending an electronic mail
message to webmaster@BW Hosting.com. For security, the body of this
message must contain YOUR account number/domain name, the dates and
times of the unavailability of YOUR web site, and such other customer
identification requested by BW Hosting. Credits will usually be applied
within sixty (60) days of YOUR credit request. Credit to your account
shall be YOUR sole and exclusive remedy in the event that there is no
Web Site Availability.
RESTRICTIONS
Credits shall not be provided to YOU in the event that YOU have no Web
Site Availability resulting from (i) scheduled maintenance, (ii) YOUR
behavior or the performance or failure of YOUR equipment, facilities or
applications, or (iii) circumstances beyond BW Hosting's reasonable
control, including, without limitation, acts of any governmental body,
war, insurrection, sabotage, embargo, fire, flood, strike or other labor
disturbance, interruption of or delay in transportation, unavailability
of interruption or delay in telecommunications or third party services
(including DNS propagation), failure of third party software or hardware
or inability to obtain raw materials, supplies, or power used in or
equipment needed for provision of YOUR Web Site.
LIMITATIONS
On-line problems occur continuously. There might come a time when you
cannot access your website or any other service. This is not necessarily
due to BW Hosting. Perhaps your ISP is experiencing technical
difficulties, or there might be a routing problem between your ISP and
BW Hosting, making communication difficult or impossible. We cannot bear
the responsibility of such problems. Our monitoring agents determine the
uptime of our service, and not any one client's experience. |
